Frequently asked questions
Short answers about delivery, payment, returns and warranty. Can't find the answer to your question? Get in touch.
How do you deliver?
We deliver by courier to the address you give or to a parcel locker (up to 25–30 kg, depending on the carrier). You can also collect your order free of charge from our warehouse in Vilnius.
How much does delivery cost?
The final delivery price depends on the weight and size of the shipment and is calculated when you place the order. Collection from the warehouse in Vilnius is free. There is currently no standing free-shipping offer.
How long until I receive my order?
We ship from manufacturers' and suppliers' warehouses, so the lead time depends on the product. You will see the expected delivery date on the product page, in the cart and at checkout. Once dispatched, a parcel is delivered within Lithuania in 1–3 working days.
Can I collect my order in Vilnius, and when?
Yes, free of charge: Panerių g. 44, LT-03202 Vilnius. Pickup hours: Mon – Thu: 10:00 – 17:00, Fri: 10:00 – 16:00. An order can be collected once it is ready, so please call +370 666 22104 before you come. Bring your order confirmation and an identity document.
How can I pay?
You can pay by bank card (Visa, Mastercard) or bank transfer. Payments are processed by Paysera, and where the basket total qualifies, the payment page also offers instalment (leasing) options through Inbank or General Financing. Prices are shown in euros, VAT included.
Can I return or exchange a product?
Yes. For a distance purchase you can withdraw within 14 calendar days of delivery without giving a reason; in addition, goods in saleable condition can be exchanged or returned within 30 days of handover. The product must be unused, complete and in its undamaged original packaging. The buyer pays return shipping unless the product is returned because of the seller's fault; the refund is made within 14 days of the product being returned and received at the warehouse.
What is the warranty, and what should I do if a product is faulty?
Every product comes with the official manufacturer's warranty. The warranty period is stated in the product description or the accompanying documentation; where none is stated, 2 years from delivery apply. If a product is not of the proper quality, you can ask for the defects to be repaired free of charge, for the price to be reduced, for the product to be replaced, or for the price paid to be refunded.
Can I buy for a company and get a VAT invoice?
Yes. Enter the company name, code and VAT number in the order form. The purchase is confirmed by an invoice or the order confirmation.
Can VAT payers from other EU countries buy without VAT?
VAT is not charged to a VAT payer from another EU country (Article 49 of the Lithuanian VAT Law): after the order is placed, the VAT number is checked in the VIES register. VAT applies to Lithuanian buyers, private buyers and goods collected in Lithuania.
Do you help with choosing and installing lighting?
Yes: we help select and plan lighting, and we do LED installation, electrical installation and smart home work. We install in Vilnius and the surrounding area and give consultations across Lithuania. Leave your contact details and our installation team will get in touch within 1 working day.
How do I find out how many luminaires a room needs?
Use our lighting calculator: it helps you work out how many luminaires a room needs.
How do I check my order status and tracking number?
You will receive the order confirmation by e-mail, and registered customers can see their orders under "My orders" in their account. If your parcel has not arrived by the expected delivery date, contact us and we will tell you where it is.
Need more information?
labas@led.lt +370 666 22104 Mon – Fri: 8:30 – 17:00