Warranty and claims

All products come with the official manufacturer's warranty, and LED products come with conformity certificates.

The product warranty period is specified in the product description or accompanying documentation. If no warranty period is specified, a 2 (two) year warranty period applies from the date of product delivery (according to Article 6.338 of the Civil Code).

Defective products are returned and exchanged in cases provided by Articles 6.363 and 6.364 of the Civil Code. The Buyer has the right to demand:

If it is determined that product defects arose due to improper use, storage or actions of third parties, the product will not be exchanged and no refund will be issued.

You can find more about returns and exchanges in the returns policy.

1. Contact the Seller by e-mail labas@led.lt or by phone +370 666 22104.
2. Provide the proof of purchase (an invoice or the order confirmation).
3. You can return the product to the Seller at: Panerių g. 44, Vilnius.

The return shipping costs are paid by the Buyer, unless the product is returned due to the Seller's fault (incorrect or defective product delivered).

So that we can look into your claim faster, have ready:

• your order number
• photos of the product and the defect
• a short description of the problem: what happened and when you noticed it

All disputes between the Buyer and the Seller are resolved through negotiation. If an agreement cannot be reached, the Buyer has the right to contact: